Posted on | October 12, 2011
Knowing why, when, and how to say no at work is essential to your career success and work life balance. ? ?We may not want to say no at work for 
Why Say No at Work -?Here are 4 key benefits
- Protect your work reputation?-?Saying yes at work is not always good for you. ?If you said yes and then did a poor job because you had too much work then not only do you NOT get any credit for saying yes, but your reputation for doing quality work will be damaged.
- Maintain high productivity?- Once you learn how to say no tactfully, saying no will lower your stress level and keep you balanced and productive for all the work you still have on your plate.
- Increase work enjoyment??- It?s hard to enjoy work if you are constantly overwhelmed. ?By saying no sometimes, you can maintain a healthy work load and better enjoy the work you do.
- Respect for your word? ? By judiciously saying yes or no to extra work, you can build a reputation for being your word and avoid easily being dumped on. ?When you say yes, the work you return will be stellar. ?When you say no, you have a good reason and people will respect you regardless.
When to Say No at Work -?While it?s absolutely okay to say no at work, you will have to do it selectively. ?It?s not healthy for you to say yes all the time, but it?s also career limiting if you said no all the time. ?Here are 6 key considerations to help you decide when you should say no. ?Remember there are benefits/consequences to saying yes or saying no. ?It?s up to you to decide based on your career aspiration, health condition, and goals in life.
- Level of experience?-?if you are young or have limited experience at your current job, then you may want to error on the side of saying yes most of time. ?It?s called paying up front to build a reputation for having a good attitude and willing to take on extra work.
- Quality?- Can you complete this extra work at a high quality? ?Can you still deliver the other work you have at a high quality? ?Remember low quality work will affect your reputation even if you said yes.
- Stress Level?- will taking on this extra work significant increase your stress level? ?Are you already overwhelmed at work? ?Having you burnt out will not help you or your employer
- Business reason?- Do you have a good business reason for saying no? ?An example of a good business reason is that this work is dependent on another piece of work and that one is not completed yet. ? You should never turn down work for the sole reason that you don?t like the work or you don?t like the person requesting it.
- Frequency ? ?Is this a one-time urgent request? ?If so, maybe saying yes is okay as it is temporary. ?But if this extra work is a frequent request, then consider it carefully and decide
- Requester?- who is asking you to take on this extra work? ?Can their impression of you affect your work reputation? ? What is your reputation with this?requester?already? ?If they already think you are a ?star? then they are more likely to accept a ?no? if you have a good reason.
How to Say No at Work Tactfully -?Saying no is an art form.?You cannot just be blunt. ?How you say something is as important as what you want to say?if you want to achieve the desire results. ?In this case, the desire result is for the requester to accept your answer of no and feel okay with it. ? Here are 5 tips on how to say no at work gracefully.
- Be decisive ? Don?t say yes and then say no. ?Nobody like to be yanked around. ?Once you say yes, frankly you can?t go back on your word. ?If you are not sure, say ?can I get back to you? ?I want to make sure I can deliver what I promise before saying yes?
- Stay positive ? ?You want to start with something positive to soften the blow. ?Some phrase that may work are ?I would love to work with you.? ?or ?I am flatter you asked me to help..? or ??I would love to work on this problem with you?
- Be reasonable?- Offer a plausible business reason for saying no. ??I am swamped with a xx deadline for top priority company? is a good reason. ??I don?t like this kind of work? or ?this work is not part of my job description? are NOT good reasons.
- Be clear and offer alternatives ? When saying no, offer alternatives so you help the requester solve the problem of finding someone to do the work. ? ?Some alternative can be:
a) push out timeline ? ? I can?t at the moment because?.? ??Can it wait two weeks after I am done with??
b) negotiate and reprioritze ? ?here is what I am working on now ? can any of these be pushed so I can work on this??
c) suggest someone else to help ??If you need this done immediately, I can?t do it because of xyz, but perhaps person Y can help instead.? - Circle back later?- If your time clears up more next week, circle back with the requester to see if you can still help. ? Sometimes they will say yes and sometimes they already found someone. ?Either way, this move will give you positive points for being proactive and helpful.
I hope these tips help. ?At the end of day, learning how to say no at work takes time and practice. ?Overtime, you will find your own style to do it gracefully and to everyone?s benefit.
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Your comments: ?Share your experience of how to say no at work. ?Lesson learned? ?Do these tips above help? ?I look forward to your comments. ?I am always in your corner.?- Lei
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